Frequently Asked Questions

Delivery

Do you deliver everywhere in Canada?
Yes, we deliver everywhere in Canada. Orders are processed within 2 business days and delivery takes 3 to 7 business days depending on your region.

Is delivery free?
Yes! Delivery is free for all orders of $70 CAD or more. Below this amount, shipping costs are calculated at checkout based on weight and destination.

Products

Are your products authentic and handcrafted?
Absolutely. We only select high-quality handcrafted products, directly from trusted producers in France, Morocco, and Quebec.

Are Argane Achifae cosmetic products organic certified?
Yes, our Argane Achifae argan and prickly pear oils are 100% pure and organic certified.

Returns and refunds

Can I return a product?
You have 30 days after receipt to request a return. Products must be in their original condition. Please note that perishable products are not returnable.

How do I initiate a return?
Contact us at info.chateauvert@gmail.com with your order number and we will guide you through the process.

Contact

How can I reach you?
By email at info.chateauvert@gmail.com. We respond within 24 to 48 business hours.